Shipping Policy

Domestic Shipping:

WE OFFER FREE SHIPPING ANYWHERE IN INDIA
Please allow 1-2 working days for your order to be dispatched.
Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

International Shipping:
International shipping charges are included in the product retail price shown online on our website. Transit time will vary, depending on the location. All international packages are shipped via India Post’s Priority Airmail Service.
All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.

International delivery time is approximately 7-14 Days (depending upon the country of destination)

For some shipments delivered outside the India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.

International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking: e-mail containing your package tracking information will be sent after shipment.

Please mail us at sales@sanchatea.com, if you have any questions.
Cancellation of Order by User
• Cancellation of order within 6 hours without penalty, except the 4% Bank Charges

After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled. www.sanchatea.com has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.sanchatea.com and accept www.sanchatea.com decision regarding the cancellation.


In case of Gift Certificate

Gift Certificate will not be cancelled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by {sanchatea.com}
www.sanchatea.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by www.sanchatea.com for re-delivery shall be claimed from the User.

Replacement/ Return Policy by www.sanchatea.com
Our teas are non returnable or exchangeable as it is a food product and governed by the FSSAI.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Refund Policy by www.sanchatea.com

Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given


International Shipping & Return Policy:

Terms and Conditions

Each item in your order is sold by www.sanchatea.com. Those items for shipment to countries outside of the India may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import duty fees have been calculated, you authorize www.sanchatea.com to designate a courier company or freight forwarder to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import duty fees for such item. The import duty may be collected by Courier Company on or before delivery.

Limitations
For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products may not be designed in accordance with destination country standards, specifications, and labelling requirements; and the products may not conform to destination country standards. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from www.sanchatea.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

About Customs, Duties & Taxes:

When ordering from www.sanchatea.com, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

International Returns:
The product is a food product and not exchangeable or returnable