How can we help?


How are your teas packed?

Sancha Teas are stores in the factory in temperature controlled, moisture controlled & odour controlled environments and packed in multi layer pouches with minimal contact with moisture before being placed inside our signature tin caddies & original cloth bags

Where do you Source your teas from?

Sancha Teas are sourced fresh from all 5 tea growing regions in India (Darjeeling, Assam, Sikkim, Kangra & the Nilgiris) as well as some famous tea growing regions in China & Japan

Do you have any Retail stores?

We are India’s largest gourmet tea retail chain with 13 stores across 8 cities in India. Our products are also through some gourmet retail stores and specialized retail stores across India and the Globe.
Refer to the Page : Iconic Tea Stores


Where do I find the Brewing Guide for teas?

All Sancha Teas come with a brewing guide mini booklet that
can be found inside our tin caddies & original packs when the packet is

Do you use Artificial flavour or are they Natural?

At Sancha, we are extremely conscious about the ingredients
we use in our tea blends and all our teas are proudly all natual.  We do not use any artificial flavours like
other tea brands and our teas are sustainably grown.

Are your teas Organic?

All Sancha Teas are grown as per strict European Union Standards and certified by the Tea Board of India. Some teas are certified Organic and the Certified Organic logo will be displayed on products that are claimed to be Organic.

Do you offer gift wrapping?

All our gift boxes come adorned with a gift ribbon and a bow. We also include a printed gift carry bag with every gift box order. If a client has a special request in respect to gift wrapping, the client can request us over WhatsApp Support on our website and we shall do our best to fulfil the customers request which could be in the form of adding a message to the gift.

How many cups of tea are made from a 100gm pack?

100gm of Black Tea & Masala Chai will make 50 cups of tea, whilst 100gms of Green Tea, Oolong Tea & White Tea will make 100 cups of tea (even 300 if the same tea leaves are re-used 3 times over)

What is difference between Green teas & Herbal teas

Green Teas are different from Herbal Teas. Green Teas are made using leaves that are plucked from a tea tree called ‘Camellia Sinensis’
whilst Herbal Teas do not contain any tea leaves. Herbal Teas are blends of herbs, spices and flowers.

In What ways the Darjeeling first flush, Second flush & Autumn Season Differs?

Darjeeling Tea from the Himalayas is harvested in 4 seasons of the year. Spring, Summer, Monsoon & Autumn.  We at Sancha offer the best of Spring also known as First Flush Tea, the finest from Summer which is also known as Second
Flush Tea & the gorgeous Autumnal Teas. All the three Seasons of Darjeeling offer unique aromas and flavour that is attributable to the change in climate, rainfall, weather & temperature during each unique season.

What makes First Flush teas highly-prized around the world?

First Flush Darjeeling Tea is the most prized tea in the world. At Sancha, we offer the finest of the finest under our signature
Presidents Tea of Darjeeling Selection. The First Flush Tea from Spring season is the first plucking of the year and it comes after a long wait of almost 4-5 months. From November- March the temperatures in Darjeeling drop drastically leading to the tea bushes/tree going into hibernation and its only during the warmer month of March that the tea bushes start to produce new tea leaves.

Why to choose Caffeine free teas?

Tea contains small and moderate amounts of caffeine and this
occurs naturally in tea.

For those who may be caffeine intolerant after a certain hour may consider caffeine free herbal teas so that they can enjoy a hot beverage even post 7pm in the evening or even prior to bedtime.

Teas with caffeine are great because they will help you overcome drowsiness and the theanine which comes packaged with the caffeine in tea will keep your mind focused and alert.


How can I order?

First, Visit the website : and after redirecting to our website.
Please add a product or product to your cart by pressing the
add to cart button and then proceed towards checkout. Once you arrive at the checkout page, you can choose between a Cash on Delivery option or a Prepaid
Option.  You will also be prompted to provide us with your delivery address, email address, delivery name and phone
number. Once you have chosen your payment mode & provided us with the delivery details, you will be directed towards a highly secure payment gateway
to make the payment. The payment gateway will allow you to pay for the teas through a bank transfer, credit card, debit card, wallet or UPI.  Once the payment is made, you will received a notification via email or sms informing you that your order is confirmed.  Once our dispatch team receives your order, the next few steps of order being packed, order being dispatched (with dispatch
details) will once again be sent to your email address/mobile device vide sms.

Why Should I order online?

Ordering online will offer you the convenience of having our teas door delivered to your home/office in 1-5 days and that also facilitated
through a secure digital payment.

Can I get a discount?

Our website has promotional offers/discounts on offer from
time to time. Please do view the top of our website homepage to find an offer active at the time of you browsing our website.

Can I get a free sample for test?

Our customers can visit our retail stores located in 8 cities in India and enjoy a complimentary tea tasting at our stores.  All orders placed on our website are accompanied by 2 free samples

What information do I need to provide for an order?

You will be prompted to provide us with your name, phone number, email address & delivery address. This data is secure and not shared with any external sources.

How much does Shipping cost?

All orders above Rs.400 are shipped free by us. Order below Rs.400 may attract a small shipping fee of Rs.75

How can I pay for my order?

At checkout, you can choose the Cash on Delivery mode of payment or pre pay your order on the payment gateway provided on the website. The gateway allows you to pay by a bank transfer, wallet transfer, credit card, debit card or UPI.

What type of card do you accept?

All major and popular forms of credit cards and debit cards
are accepted on our website.

Do you offer discounts on bulk order?

For bulk orders, please place your query with our Whatsapp Support on our website and you will be assisted with bulk discounts by the operator.

Do you do customized order?

For Customized orders, please place your query with our Whatsapp Support on our website and you will be assisted with many customization options by the

Do you have a distributor in my Country?

Please place your query about a distributor with your country name on the Whatsapp Support on our website and you will be assisted by
a operator

Is the product in stock?

If the product does not show a notification on the product
page which says out of stock. It means the product is available in stock with us.

What are your shipping and handling charges?

All orders above Rs.400 are shipped free by us and orders below Rs.400 attract a shipping fee of Rs.75.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?